Collins Language

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. Level: Advanced, Intermediate
Usage: Reference, Study, Professional Contents: •24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. •4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. •The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. •The audio CD provides valuable listening practice to accompany each unit.